December 21, 2023
ResMed Masks with Magnets Field Correction Notice
As per direction from ResMed, please review the following information regarding masks with magnets and their impact on certain contraindications.
TrueNorth's letter can be read here.
ResMed's letter can be read here.
December 19, 2023
SoClean 2 Field Correction Notice
As per the manufacturer of SoClean 2 and SoClean 3 Automated Supplemental Sleep Equipment Maintenance Systems, " This voluntary field correction does not require clients to stop using or return their SoClean units."
The purpose of the Field Correction Notice is to clarify the language used in the SoClean User Manual. A new manual can be found here.
December 18, 2023
Please note: we have not received any updated or additional information from Philips Respironics. We will contact clients directly when their replacement machine has become available. Thank you for your patience.
June 30, 2023
Philips Important Product Notice
Philips Respironics has updated the Instructions for Use for BIPAP A40, BIPAP A30 and System One humidifier cleaning to remove Keredusy as a disinfection method. A copy of the product notice can be found here.
Keredusy is a device used to disinfect the inner parts of ventilators, but has been removed as a recommended method by Philips due to the unknown long-term effects of this disinfection method on their device components.
You can download the amended Instructions for Use here.
March 17, 2023
Philips CPAP Recall Status
CPAP machines arriving in our office from Philips are assigned by Philips to specific clients. We will call you when yours arrives in office. As noted in our previous communication and on our voicemail recording, we will not return voicemails asking about status updates.
To ensure you are eligible for repairs or replacement of your recalled Philips CPAP/BiPAP machine you must:
- Keep your device and all accessories!
- Register any Philips CPAP device you wish to have repaired/replaced. To register your device, click here or call 877-907-7508.
- If you have not already communicated with us that you are aware of the recall, call 867-667-7120 (option 1) and leave a voicemail with your name and number + that you are aware of the recall.
December 13, 2022
Philips PAP Mask Recall Status
Certain Philips Respironics sleep therapy masks used with PAP machines have magnets in their headgear clips or straps. These magnets could cause safety concerns for people who may be vulnerable to magnetic fields. Health Canada is advising patients that the affected masks should not be used by patients if they or a person in close proximity to them including, household members, caregivers, or bed partners have any implanted metallic medical devices or objects inside their bodies.
Please follow this link here to read more about this recall and what kinds of implants could be affected by these mask magnets. You can also learn more about next steps in this recall by reading the notice from the Health Canada website linked above.
December 13, 2022
SoClean 2 Labelling Amendment in Canada
SoClean has issued a recall notice regarding the label and instructions for use applicable to the SoClean 2 device. Per the notice from SoClean, the SoClean 2 device can continue to be used safely and effectively in accordance with the updated label and instructions for use.
You can read SoClean's notification here: https://www.soclean.com/en-ca/recall
December 13, 2022
Philips PAP Recall Status
To ensure you are eligible for repairs or replacement of your recalled Philips CPAP/BiPAP machine:
- Contact us to let us know you are aware of the Philips recall (if you have not already).
- Register any Philips device you wish to have repaired/replaced. For more info and to register your device, click here or call 877-907-7508.
Keep your device and all accessories!
PAPs are assigned to clients by Philips and are sent to us at random; we will call you when yours arrives in office!