March 17, 2023
Philips CPAP Recall Status
CPAP machines arriving in our office from Philips are assigned by Philips to specific clients. We will call you when yours arrives in office. As noted in our previous communication and on our voicemail recording, we will not return voicemails asking about status updates.
To ensure you are eligible for repairs or replacement of your recalled Philips CPAP/BiPAP machine you must:
- Keep your device and all accessories!
- Register any Philips CPAP device you wish to have repaired/replaced. To register your device, click here or call 877-907-7508.
- If you have not already communicated with us that you are aware of the recall, call 867-667-7120 (option 3) and leave a voicemail with your name and number + that you are aware of the recall.
December 13, 2022
Philips PAP Mask Recall Status
Certain Philips Respironics sleep therapy masks used with PAP machines have magnets in their headgear clips or straps. These magnets could cause safety concerns for people who may be vulnerable to magnetic fields. Health Canada is advising patients that the affected masks should not be used by patients if they or a person in close proximity to them including, household members, caregivers, or bed partners have any implanted metallic medical devices or objects inside their bodies.
Please follow this link here to read more about this recall and what kinds of implants could be affected by these mask magnets. You can also learn more about next steps in this recall by reading the notice from the Health Canada website linked above.
December 13, 2022
SoClean 2 Labelling Amendment in Canada
SoClean has issued a recall notice regarding the label and instructions for use applicable to the SoClean 2 device. Per the notice from SoClean, the SoClean 2 device can continue to be used safely and effectively in accordance with the updated label and instructions for use.
You can read SoClean's notification here: https://www.soclean.com/en-ca/recall
A new manual can be downloaded here.
December 13, 2022
Philips PAP Recall Status
To ensure you are eligible for repairs or replacement of your recalled Philips CPAP/BiPAP machine:
- Contact us to let us know you are aware of the Philips recall (if you have not already).
- Register any Philips device you wish to have repaired/replaced. For more info and to register your device, click here or call 877-907-7508.
Keep your device and all accessories!
PAPs are assigned to clients by Philips and are sent to us at random; we will call you when yours arrives in office!